Token Bought Car Missing!

I went and spent real money last night getting tokens to buy the Lotus E21 for 3334 tk and when I clicked buy the car never went to my garage!!! And now I only have 534 tokens left! So you took the 3334tk and did not give me my car!!! Xbox one!
Gamertag: FURYON ARTILERY
Please sort this out asap or refund me the 20 dollars I spent on the tokens! I have emails from Microsoft billing confirming my purchase

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Damn… you really wanted that lotus!