When I try to log into the support page to update a ticket I opened, I am getting a message that the account was suspended. Anyone able to tell me why I would get this message?
Do you possibly have a screenshot of this message and the account name inwhich you tried to get onto the support page with?
Sent you a private message with the info as I didn’t want to post it here.
Still having the issue, account suspended. Cannot log in to update or check the status of the current ticket I have out there.
I don’t know if this the same problem but when i create a ticket, after email ticket validation link i have :
Your request experienced a server error.
We have been notified about this error and will be investigating it.
Go back to the home page
If you see this page frequently, check the Zendesk status page.
https://status.zendesk.com/
I think support server are off ?
Mines too.i just went to login in to post a ipsec fix for forza horizon4 and I saw this error.there shouldn’t be a reason to suspend my account besides that I submitted 10 tickets for the teredo ipsec help.no1 ever helped me but I figured the fix myself.
Still getting the same suspended message, can’t update the ticket I entered and that issue is still happening too.
A month later and still getting the account suspended message and no information as to why or getting it fixed.
I looked into the ticket that you submitted and it appears that our support team replied stating that they are looking into this and will reply once they have found a solution.
That’s a copy-paste answer they give to everything, it’s meaningless.
It’s because the team are looking into it because it is most likely an issue/bug that hasn’t occurred before or since the last update so they are trying to find out why.
Thanks for your patience.
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I appreciate that update. Would like to still have someone check on why the account is suspended and see about getting it fixed as I may need to submit another ticket. Seems I have some cars thatt don’t show in my garage, but the autoshow shows I own them. I will have to gather the info on what all cars but I think I will need to put in a ticket to get it fixed.
No, it’s because they give that answer to everything, whether they’re looking into it or not. The forums are FULL of people who have gotten that answer and nothing more, me included.
Or maybe they don’t have time to answer every single ticket with the issue and as it states they will answer when they have an answer. Especially if it’s a widespread bug, I’m sure most people would rather them spend time addressing the bug rather than answering every single ticket.
2 Likes
Meaning they aren’t looking into it, just as I said.
When the team receive a ticket, which may include a new issue, the team will bug it and then investigate it further. This means we can’t give an exact answer as there isn’t one, untill we’ve found the cause & reproduced the bug and fixed it.
If you’re unsure about process in which the support system has, please message @NitroGlitter with your feedback & questions
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Is Turn 10 becoming into a Bethesda? A lot of promises but a glitch filled, buggy game.
I’ve done support, I know how it works. I also know that they aren’t actively looking into dozens of different issues at the same time, despite what the copy/paste reply says. They’re on the list, sure, but taking responsibility for a ticket is not the same as "looking into it.
The support from these guys is absolutely shocking. I had to wait around 2 months to get an account reinstated after it failed to sync. I then reported another issue which was marked as solved, but clearly wasn’t. I got some generic reply from support, which was excpected given my previous experience so I just replied “your funny” apparently my support account has been banned. I only know this because I wanted to report another issue. One which is really stupid. Car Collectors achievements but you can’t own every car in the game because of the lack of garage space.
These guys treat customer support and games development like it’s rocket science.
EDIT: Retro you could try checking your email, since I cannot use the support system 
I am locking this thread as there is no further discussion needed and everything has been suggested in the posts above.
We are looking into the tickets and trying to reduce the response time between the submission of a ticket and reply.
If you have any feedback or suggestions regarding the support page, please contact @NitroGlitter
Thanks