So I decided to give the game a shot to play on PC and bought it yesterday morning and was up and running in the afternoon. So far it’s been a headache. It starts off running fine but eventually will get stuttery in the menus sometimes just slows things way down. Sometimes it will freeze/crash the app. Sometimes it will freeze my whole pc and sometimes it will speed back up finish loading the race etc or apply the change.
I haven’t experienced a crash or freeze up while racing but have had slight stuttering nothing nearly as bad a when the race is prepping or loading or when navigating the menus.
Just now after it crashed I reloaded it and it has started over no save data level 1. It went through the whole starting off promo pick your gender and race suit like it was the first time launching. Makes no sense.
Here are my PC specs
I7 7700K (No overclock)
16 GB DDR4
980TI
SSD
Windows 10 up to date obviously
Latest Nvidia drivers. (Clean Installation)
Any suggestions on how to fix my freezing, crashing, stuttering issues? Any hope on how to get my save data back and preferably prevent this from happening again?
Until I bought this game my PC had never crashed, frozen up or stuttered.
I fear the only thing you can do is: Patience.
Its sad but true that many, many people having issues like you have. And its sad that someone just starts playing the game has troubles like this.
But its a fact that this game on PC is not working as you could expect. And its up to Turn 10 and Microsoft to fix it. I know that some of the performance issues are hard to fix.
I hope Turn 10 will give us the game we payed for as quick as possible.
Please include the following:
We would suggest disabling Game Mode in Windows and close any overclocking, hardware monitoring, streaming, recording and any nonessential apps while you play the game. If this continue though after doing those steps, please provide us with the following info.
Dxdiag file
Press the Windows key and type “dxdiag”
Click the Save All Information… button and save the text document to your desktop
THP Files
You can find these files by going to
C:\Users[username]\AppData\Local\Packages\Microsoft.ApolloBaseGame_8wekyb3d8bbwe\AC\Temp\Turn10Temp.scratch
The AppData file maybe hidden so in file explorer, you will need to enable hidden files by going to View, Options, View tab and clicking the radio button for Show hidden files, folders and drives.
Tasklist
Launch the game
Open a cmd prompt
Type ‘tasklist > “path to .txt file”
i.e: tasklist > C: asklist.txt
Crashreport.xml (Please reproduce the crash before trying to get this file)
You can find these files by going to
C:\Users[username]\AppData\Local\Packages\Microsoft.ApolloBaseGame_8wekyb3d8bbwe\AC\Temp\Turn10Temp.scratch
The AppData file maybe hidden so in file explorer, you will need to enable hidden files by going to View, Options, View tab and clicking the radio button for Show hidden files, folders and drives.
In regards to the save loss, you can PM me and I can take care of that for you.