[PC] Account banned for no reason

I have two copies of the game. They are both under two different usernames that use two different gamertags. One got banned, now they both act as though they are banned. Community designs never load, special car dealer doesn’t work, I don’t get any messages in the in game inbox, it shows I have VIP prize crates but they do not load, and multiplayer says “Feature has been temporarily disabled visit forzamotoraport.net

Microsoft support is completely ineffective all they can tell me is that they verify the second account is showing no bans.

I need some answers, and the devs have made it hard to find any support from someone with authority to figure this issue out.

Please read this: Forza Motorsport 7 Banning and Enforcement

If you still believe you have been unfairly banned, you can e-mail Turn 10 at forzafb@microsoft.com for further investigation and review. If you e-mail, please be sure to include your Xbox Live Gamertag in your appeal so that they can more quickly investigate.