When I try to join or create an online session it says unable to join and shows me support I’d and server id any help
This also happened to me, when I first started playing. I tried just shutting down normally and restarting, but it didn’t help
What did resolve it for me, was to go into all settings and do a system restart from there.
Here is a post which outlines the proper methods of doing a hard reset of the Xbox One console, plus the proper way to shut down any game:
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