lost my progress

The other week i reset my xbox one and redownloaded FH2 but when i got on the game all of my progress was gone,so i went on the forza hub and looked at my forza and it said that i have all my cars and still level 100+. Does anyone know how to fix this?

It happens to me and I did not reset my xbox I lost my veno and 1.5 million credits

First you search on the forums to see if anyone has had similar issues. Once you do this you discover that you ought to:

send an email to frozafb@microsoft.com explaining the situation: include you gamertag, the date this happened, what you were doing, and how far in your career you had progressed - be honest they know. Then you get an auto generated response and wait for them to contact you.

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