Recently, I encountered an extremely distressing issue: my “Horizon 4” account was suspended at the end of June without sufficient notification, and I only realized this more than two months later. Due to the failure to receive a timely suspension notice, I missed the best opportunity to apply for unbanning, resulting in the account still being unable to resume online functions to this day. In light of this, I formally propose improvement suggestions regarding account suspension notifications to the officials, hoping to draw the high attention of relevant departments (specific reasons are shown in the picture).
The suggestions are as follows:
I strongly recommend that officials, when suspending an account, must send a suspension notice to the player in a timely manner through practical and effective channels such as the in-game mailbox or email. The notice should clearly and explicitly inform the player of the specific reasons for the account suspension, the start and end dates of the suspension, as well as possible unbanning pathways and conditions. Such reminders can not only ensure that players are promptly aware of the status of their accounts but also provide players with valuable opportunities for appeal and unbanning, thereby avoiding unnecessary losses and disputes.
Due to the severe lack of reminders, I was unaware of the account suspension for over two months. When I finally discovered at the account could not log in online, I had already missed the prime period for applying for unbanning. This not only caused me to lose access to inbox gifts and the right to play “The Eliminator,” but also had an extremely serious impact on my gaming experience and personal rights. As a result, I deeply understand the crucial importance of strengthening account suspension reminders.
I sincerely hope at the officials can adopt my suggestions and improve the account suspension notification mechanism to ensure that every player can timely and accurately understand the status of their account. At the same time, I also call on all players to actively participate in the discussion and construction of the gaming community to jointly maintain a fair, impartial, and transparent gaming environment.
Through the above suggestions, I firmly believe that we can jointly promote the healthy and vigorous development of the gaming industry and provide players with better and more convenient gaming services.
（I myself can’t speak English, and this is an AI translation which may not be accurate.）
**Additional Suggestion **:
Warning Message for Banned Devices:
When a player attempts to log in from a device that has been included in the banned device list, the system should immediately display a warning message.
The warning message should clearly state: “Warning! This device has been banned. Please discontinue your login attempt immediately, or your account will face the risk of being banned.”.
Purpose of the Measure:
This measure is intended to protect players.
It aims to prevent players from inadvertently logging in from banned devices, which could lead to unnecessary bans on their accounts.