I cant play online [Cant connect horizon life]

Hello community!

I am new in the FH4 exp and since a week i cant connect to horizon life, i dont recibe any mail saying i am banned, and i try all the indication you have in your support page, but nothing, i got this messenge:

Error

Error 2

Since a month i play using a friend account, but now i have the game on my account thx to xbox game pass and still having this error.

I want to play Forzathon again!!! Srry this post go in the Technical Support & Help someone can move this post?

Srry my bad english.

Thanx for the help.