Hi there Panda, nice to meet you today! How can I help?
Me
ok, my problem is about game achievement
Me
I played horizon3, and already finished the task, but the achievement is still locked
Agent
Thank you for bringing this to our attention. I will surely assist you with this.
Agent
Just to make sure that I am working on the right account, can you please verify to me the email address or the gamertag listed on the account?
some of my achievements were unlocked, but some not
Me
[Mod Edit - D]
Agent
Thank you, please let me search the account real quick.
Me
yeah
Me
i just bought the DLC of horizon3
Me
the beginning task is so easy to finish…
Agent
Oh thanks for letting me know, let me just ask my friend, when did you unlock the achievements?
Agent
Oh, you are so amazing my friend
Me
1 or 2 hours ago, i finished the task
but the achievements are still unlcoked
Me
not unlocked, they are still locked
Me
i already reset the xbox app, nothing happened.
Agent
Oh, thanks for the details, may I know if you have seen that the achievement has been unlocked?
Me
no
Agent
Because there are times that it will take 72 hours before it will be unlocked.
Me
the time issue?
Agent
Oh I see, you need to make sure to see that the achievement has been unlocked. May I know the title of the achievement that you’re trying to unlock?
Me
ok
“welcome to base camp” it requires “open the blizzard mountain festival”
Agent
I can go ahead and check for the tips on how to unlock the achievement. May I know the title of the achievement that you’re trying to unlock?
Agent
Ok, got it
Agent
One moment please…
Me
and “welcome to horizon hot wheels” etc…
Me
these tasks are simple, just buy the DLC and play it, you can make it.
Agent
Thanks for waiting. Yeah, you should be able to get this achievements and it should pop up when you access it. Are you in-game right now?
no
Me
yes, you are right
Me
now i am not in game
Agent
Ok, please try to sign out then sign back in from the game
Agent
Then try to access it. If there’s no pop- up that will show that the achievement has been unlocked, we are afraid that we may need to wait full 72 hours for it to appear
Me
em…
Me
the game does not need to sign in
i start the game from xbox app in WIN10
Agent
Where do you launch the game?
Me
and the account is my win10
Agent
Oh okay, if it’s on Windows 10, please try to sign out on Xbox App then sign back in again
Me
ok
Agent
Thank you.
Me
thank you for waiting
Me
i tried…
Me
those achievements still locked
Hmm… Ok, no worries. Just keep playing the game and I guarantee you that it will be unlocked.
Agent
Just follow the tracks to all the checkpoints and it should pop.
Agent
Keep playing the game for at least 72 hours and I can assure you that these achievements will be unlocked, alright/
Me
sorry but i don’t think so
Agent
Don’t worry, because I am going to report this one to our Engineers to further check on this
Me
check another achievement , “like a boss”
Me
i upgraded all festival sites few weeks ago, but now it is still locked
Do you have 25 Million fans already?
Me
no
Me
i don’t need fans
Me
sorry…
Me
the fans in game… yes, i have already
Agent
That is actually required for you to get the achievement
Me
check this one “racer’s paradise”
I have a link to get this achievement. Comments on the guide for Like a Boss in Forza Horizon 3 by iTz Canada Ehh just make sure to open it in a separate window.
Me
this should be the first achievement, but it’s still locked
Agent
Ok, no worries. Just keep playing the game on your end and we will make sure to check these achievements
Me
thanks for your link… it could not help
Agent
For more information and help to get these achievements, you can visit trueachievements.com just make sure to open it in a separate window.
Me
in game, i have enough fans
Agent
There should be something that needs to unlocked or to achieve on your end. Just follow the links above for guides alright?
Agent
If you have an account that link, please post it from there so that our community would be able to help you on your achievements.
Me
pls… it is not about i don’t know how to play the game, it is about the achievement system.
Agent
You need to make sure that the achievement will pop as “Achievement Unlocked” so that you will be able to get it
YES
Me
yes, i know how to play game , if i can show you a pic, you will see i can finish these tasks
Agent
Yes, again don’t worry.
Agent
I will make a report for this one to further check
Agent
That’s why we need you to keep playing this game so that we would be able to check what’s going on
Agent
I have all your information here alright?
Me
i played and played, but the very first achievement is still unlocked, that is why i need your professional help
Agent
We do apologize that this happen and we thank you for bringing this into our attention. That is why, I need to forward your account for further investigation because for that I can see here, your Xbox account profile is in Good Status.
Me
so … any information you want?
Agent
We need at least 3 achievements that you have unlocked but it didn’t show on your end but I believe that you have provided me already.
yes
Agent
I am filling out my report now, one moment please…
Agent
Could you also please paste this on our Forza Horizon 3 forums?
Agent
Or were you able to post it already?