How do I contact your support team?

[ethanpugh]

I read the post about not making ban appeal threads here so just to clarify beforehand, this isn’t a ban appeal; I’m just looking for information on where to appeal it.

I’ve seen other posts and the replies that you have made telling people to contact the forzafb@microsoft.com email with any ban appeals. However, I did this and I received an instant automatic reply telling me that not all emails sent to them are individually read, and then redirected me back to this forum and told me to appeal here. Where exactly am I supposed to appeal this ludicrous ban? I’ve paid upwards of £80 for the game and DLCs and now I’m banned (presumably) for going up so many levels after doing, in total, hundreds of laps of the Goliath Circuit. Is there is a hotline or actual support email I can contact?

Thanks

Ethan

[Dragnet]

@ManteoMax

Bans
Players may encounter a pop-up message indicating that they are “Temporarily banned from this feature” in multiplayer, Auction House, etc. The in-game Message Center will show the length of the ban and direct the user to Forzamotorsport.net. The purpose of the message is to remind players of the Code of Conduct and Terms of Use for both Forza and Xbox Live. Common ban reasons include intentional wrecking and inappropriate car designs (profanity, drugs, sexual themes including ‘Free Candy’ etc). Tampering with software and hardware results in a permanent ban: “Our monitoring systems are built to detect cheating and are actively targeting programs such as the “Forza Horizon 3 trainer.” Players who are caught using these programs while playing Forza Horizon 3 will be subject to a non-reversible permanent ban from online play in the game. We do this to help advance our goal of providing the best possible game experience for the vast majority of players who want to enjoy Forza Horizon 3 the way it was meant to be played.”^ Discussion of bans and enforcement issues is not permitted on the forums; you may email the developers at forzafb@microsoft.com which will trigger an autoreply with no guarantee of an individual response.