HOW Can i ask for a REFUND on my FORZA motorsport 6 which i bought from microsoft store?

hi everyone today i accidently purchased this forza 6 ultimate in store page BY MISTAKE i didnt know its only playable on XBOX ONE and i dont have an x1 and i dont wanna have 1 now i have wasted my 57$ and dont see A RETURN option anywhere its SO SAD :expressionless: really appreciate someones help thanks before :X

you need to contact Microsoft support

there is NO return policy in msf website its just a number should i call them??!!!there is no email or return request and as mentioned before there isnt a return key in order history HOW CAN I CONTACT MICROSOFT SUPPORT?!!?!

go here http://support.xbox.com
and the go to chat at the bottom

THERE IS NOTHING TO HELP me for Return/Refunds there is NO return option WHAT SHOULD I DO NOW??!

just these >>>>

&

in this one it says >> Windows Store purchases: Digital goods are non-refundable unless your service offer or applicable law says you’re eligible for a refund.

in the “Sales and support” page >> Contact Microsoft Store Support - Microsoft Support
there is a “request a return” link and when i go to link it shows ERROR PAGE WHY!!! this error >>>Sorry, there was a problem with your request.
Return to the Microsoft Store home page.

That link worked ok for me when I tested it a minute ago, I just needed to log in to my Live account first.

hi Dragnet ,NO i tried it like hundred times and yes im logged in already i have signed to my microsoft account but when i go to the “”““Request Return””" it gives that error message

https://www.microsoftstore.com/store?Action=DisplayPage&Locale=en_US&SiteID=msusa&id=ServerErrorPage

You can try contacting Microsoft support like others said, but I’m not sure if they will refund you (unless you have the game already and it’s clear it was a mistake)

Also, I suggest adjusting your x-box settings so you have to type in a passcode before any purchases can be finalized.

hi i dont have a x1 and i didnt use the game the problem was i did it through the store website not store APP in windows and i didnt see the description >>>>
Available on
Xbox One

Xbox One
Capabilities

Multiplayer Online- 1 to 24 players
Multiplayer Local- 2 players

:smiley: LOL and i got the ultimate edition its so sad :smiley:

Contact Microsoft game support 1-800-469-9269

hi thanks man i saw these numbers already
Contact us

Microsoft Store Sales and Customer Support:
Call 1-877-696-7786

Technical Support:
Call 1-877-696-7786

Microsoft Direct for Businesses and Large Orders:
Call 1-855-399-7996

Microsoft products bought elsewhere and online Answer Desk:
Call 1-800-642-7676

but i didnt know microsoft game support number are they going to refund me??!!!

So did you purchased this on the xbox store website? Just trying to confirm because if so bad news…

From the Xbox Store webpage

Can I get a refund for a digital game?

No. You can’t return a digital game and receive a refund or credit. However, if you have a damaged or corrupted digital game, you can receive credit.

From Microsoft’s Services Agreements

Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.

Seems to be a glimmer of hope to get your money back, best you can to is call them up and plead your case.

i assume you purchased it thinking it was playable on PC like Horizon 3?

Solution… Keep the digital copy till you can get an XB1. You won’t be disappointed.

-k