Game wont open, help please

I bought the game a while back, played it quite a bit. One day i went to open it and just gave me the error “When you got a refund on Forza Horizon 4 it was removed from your device.” And its been like this for a while now, i never got a refund on my money, and the game wont open, please help

you might need to contact Microsoft support if the game doesn’t appear in your purchased items in the Microsoft store App