Game freezes on intro when starting a new cup

Troubleshooting Hub Motorsport Troubleshooting FM Closed Issues
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Bug Info: The game freezes when the intro video of a new cup is supposed to load. I see the opening shot and nothing else. The only thing I can do is go to the Xbox homescreen and quit the game. Works fine on restart.
Platform: Xbox Series X
Edition: Premium Edition
Settings: Performance mode
Xbox Settings: Quick Resume, everything is updated
Attempted fixes: Rebooting game works
Content Update: Only noticed it since a few days with the current version

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Hello! @LuculentPigeon8 Have you tried these suggestions

  • If possible, try to load your save on a different device. (A different PC or Xbox)
  • Try playing the game offline/disconnected from Xbox Live and the network.
  • Try playing the game with a different gamertag. If you don’t have another gamertag to try on, you can create a free one on Xbox.com to test with.
  • Make sure the console has the most up to date OS version installed.
  • Please try manually updating the game and any DLC using the Store/Games & Apps.
  • Remove the Game from Quick Resume
    • Fully close the game
    • Navigate to the Xbox Dashboard
    • Press Xbox Button on controller to open the guide
    • Select My Games & Apps
    • Select More Options
    • Select Remove from Quick Resume
    • Launch the game
  • Try pressing and holding the power button on your console until it turns off, unplug it from the power supply for 10 minutes, plug it back in and see if it continues.
  • Resync your save to the cloud?
    • Go to Manage Game > Saved Data > your profile > Delete from console.
    • Do not select Delete from Everywhere as this will delete ALL of your data.
    • Relaunch the game and let it sync to the cloud.
  • Reset your console by going to the system’s settings, console info, reset console and choose the option “Reset and keep my games & apps”
  • Uninstall then reinstall the game and any DLC.
    • Uninstall the game. After the game is uninstalled, uninstall a couple different games/apps or install some games/apps so that when you reinstall the game, it’s installed to a different part of the storage device. You can also submit a Ticket here>> https://support.forzamotorsport.net/hc/en-us I Don’t work for T10 this is my way of helping the community.
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Thanks for the suggestions.

Not using Quick Resume for now seems to make it work.

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Thank you all for your input. We have been working diligently to improve the performance of the game with each Update. To make sure we have the most up-to-date information on performance and crash issues you all are experiencing, we will be closing out this old thread and encourage you to open new ones so we can better triage and monitor. Thank you.

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