Game crashes constantly on PC

Troubleshooting Hub Legacy Troubleshooting FH4 Troubleshooting
1

My game crashes randomly. It can crash in the main menu, while doing the tutorial, while changing graphics settings, etc.
My specs:
GTX 1060 6gb
AMD Ryzen 1600x @ 4GHz
8GB RAM @ 3666Hz

Forza Horizon 3 did this as well, but I was able to play the game for extended periods of time before it crashed. Sadly I believe this is Ryzen problem because all of my friends has Intel and it is working fine for them. No, me only having 8GB of RAM isn’t causing the issue. If you want further explanation as to why it’s not the RAM, you can ask, but I’ve already ruled that out. My Windows is up to date, graphics drivers up to date, every non-windows program closed besides Forza, set the .exe to a high priority, spatial sound is off for everything, and I’m using the recommended high preset for graphics.

I’m not sure what the problem is, but I’ll be refunding if this doesn’t get resolved for obvious reasons.

EDIT: after looking in Event Viewer, this is what I saw,
“Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5babaae8
Faulting module name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5babaae8
Exception code: 0xc0000005
Fault offset: 0x0000000002786afc
Faulting process id: 0x768
Faulting application start time: 0x01d45a76dc3f9a11
Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.193.24.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.193.24.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe
Report Id: 78c1b2ec-939f-4077-8c9e-9da6d061db84
Faulting package full name: Microsoft.SunriseBaseGame_1.193.24.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: SunriseReleaseFinal”

It seems that the game is trying to access illegal parts of my RAM or something.

2

I have same issue except I am running on 6600k and a 1070 with 24gb RAM. I am having issues when running the benchmark mode. I havent been able to get passed 20% into the race. My temps are fine on both CPU and GPU. Looks like I am in the same boat as you. Ill continue to mess with mine and see if I can get it resolved.

edit: I think my issue was I was doing benchmark mode from teamviewer. I installed it while at work and ran the benchmark mode out of curiosity. Once I close teamviewer the game doesnt crash. Sorry.

3

Are you guys using shared accounts?

4

I am playing the game on a different account than what Windows is signed into. So Widows is signed into one account, and Xbox app is signed into another.

5

My game was crashing like that while using Afterburner/RivaTuner. I saw other people with the same issue saying RivaTuner was causing the issue. Haven’t crashed since I stopped using it while playing.

6

yea Afterburner/RivaTuner was crashing game at launch but many peoples have crash after few minutes of playing in game

7

I do believe devs are blocking the ability to play on shared account. They are just not vocal about it.

8

I downloaded a game from a shared account but I’m signed in on my own account for now in the MS store and on windows 10. Is it causing this crashing? Because i have exectaly the same problem…

9

Yes it is still crashing. After 6 hours of troubleshooting, I just uninstalled it and am trying to get a refund. It’s not worth it.