[FIXED] Error on create a private lobby from Brazil

Hey there!

I play at PC from Brazil and I am not able create a private lobby to play with my friends. My provider gives me an valid public IP and I got no restric NAT, as you can see on the image below, from the Xbox App (Abrir = Open).

We got a group about 15 players, between PC and XONE and no one is able to create it too. (Falha = Error)

Is someone facing the same trouble?

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I’m also going through this bug. I’m using XONE in Brazil.

8 Likes

Same bug as described.

Saw the info for Known Issues listing the problem with 8+ players while trying to create a private lobby and wasn’t the case.
I’ve tested with only 2 friends and got the exact same error as the OP.

I’ve also tested with different members creating the lobby (xbox and PC) with no success.

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I’m also going through this bug.

I’m from Brazil, my XONE is connected through a public IP and the NAT is open.
I can’t create a private lobby on FM7. The same happens on FM7 and FH3.

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I’m from Brazil and I’m having the same issue in XBOX One. My NAT is open and I play online frequently. No problems with others games. This happens just in Forza Motorsport 7 and Forza Horizon 3.

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Old issue, not fixed yet. Almost two months old actually. It’s not just Brazil. It’s the whole Latin America.

https://forums.forza.net/turn10_postst102305_Problems-when-I-try-to-host-a-game---again.aspx

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Same problem here. It’s ridiculous!!! I paid for an expensive game, but it don’t work properly.

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I’m with the same stupid problem with this. Looks like the whole latin america is with this error, will you fix this or not? The forza multiplayer in Brazil is so big, with a lot of teams that can’t play online in private lobby because your servers are not working here. It’s a shame what you doing about this.

1 Like

I’m also having private lobby problem, I’m from Brazil

If you are having this issue, can you please send me a private message with the following information:

What country you’re located in:
What ISP you’re using:
If this happens in public or only private matches:

Thanks.

Hi SOY,

Any news on the subject? I’ve discussed with some of the users on this thread and they mentioned to have the info you requested already provided.
Can we expect any ETA for the fix or at least any official statement on the matter?

We passed 2 weeks from the launch date and still not being able to create a private lobby in Brazil Region.

Regards,
Bruno

2 Likes

I’ve sent you a PM with more information regarding this issue.

Same error. Both Forza 7 and Forza Horizon 3 are presenting the same behavior. Can’t host any sort of private matches.

I’ve noticed some people have sent you a message. Is there any update about this issue? Thanks.

If you guys try another DNS server for your ISP, for example if you change your DNS to the Google one 8.8.8.8 and 8.8.4.4 . does it work then?

It’s an IPSEC error. It’s more than two months old and affects not just Forza 7. And it’s not just Brazil. Google DNS changes nothing.

ahh ok, IPSEC error as the “IPSEC Policy Agent” Service in Windows-Services?

Please T10!
We pay $60 for a game + $60 for xbox live and still can´t create a simple private lobby?
Its unaceptable… At least give us a feedback about what is going on.
A simple feedback. This silence its total disrespect.

2 Likes

HI everyone,

As some of you know this has been an ongoing issue. We are working on getting this resolved but I do not have an ETA for you at this time.

If you havent already, please email the following information to forzafb@microsoft.com so Soy can keep track of who you are and your information. This will really help in the investigation.

XBOX
Please follow the instructions on this link if you are apart of the XBOX Insider Program.
http://support.xbox.com/...er-hub-report-a-problem

PC
Please follow the instructions below if you are experiencing the issue while playing on PC:
• Close any other programs that are open. Forza Horizon 3 can be running, but make sure it’s at the main screen and hasn’t tried to connect yet.
• Open the Start menu, type “Command Prompt”, right click it and “Run as administrator”. Grant it permission to run.
• In the command prompt window, type the following:

PowerShell
Set-ExecutionPolicy Unrestricted
Note: we’ll set this back to Restricted when we’re done.
Install-Module XboxMultiplayerChat
You’ll be prompted twice to confirm you want to download and install (once for “NuGet”, and once for the PowerShell module).
Trace-XboxMultiplayer
This will run to gather some basic info and then it will pause with logging running in the background and instructions to start the scenario.

• Go back to the game and try the failing multiplayer join.
• When the error occurs again, return to the command window and press to get a problem snapshot.
• Once that snapshot completes, press again as instructed to stop and gather up the logs for analysis.
• Now type the following to restore the PowerShell execution policy back to the default settings:
Set-ExecutionPolicy Default
• Open the folder where it said “The logs are saved at”, presumably something under “C:\Program Files\WindowsPowerShell\Modules\XboxMultiplayerChat\1.3\Logging”. There will be 7 files there. These are the log files we’d like. If you could compress them (e.g., selecting them, right-clicking, and choosing “Send to” : “Compressed (zipped) folder”) and then share them privately to us via Microsoft OneDrive or something, that would be great.

ALSO INCLUDE:
It would also be helpful if you could provide the additional information below:
• The support information from the failure screen, e.g.,
Support id : cc25a1f6-c62b-4db2-b55c-941319306c67
Server id : 0bc5025d-4fda-4686-8c10-52002708540
Quality of service : success (15 locations)
Region : east asia (0.078s)

• If it used to work you, approximately when it stopped working.
• Whether you have other Forza games and if multiplayer is working there or not.
• What kind of modem and/or router device you use to connect the Xbox.
• The name of your ISP.

This information will be used for debugging purposes only.

Thank you,

The same problem is still not solved.
Please any solution, I have the game for a month and still not fix