Character Customization: Some Face Items Are Not Working

Troubleshooting Hub Horizon Troubleshooting FH5 Report New Issues
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In Character Customization some of the Face category items can be selected but are not showing on the player´s character.

This happens in Character Customization and the rest of the game as well. The following face items are affected:

TWEED DESERT SCARF
LIGHTNING DESERT SCARF
ORANGE SWIRL DESERT SCARF
NATURAL LEAF DESERT SCARF
BADLANDS DESERT SCARF
APEX PREDATORS DESERT SCARF
GRIT REAPERS DESERT SCARF
HORIZON RAPTORS DESERT SCARF

All these Face items have been added with the Rally expansion. Items added with the Rally expansion in other categories seem to work.

Playing on XSX.

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Could it be that those items aren’t showing due to another clothing item you’re wearing? Have you tried removing jackets and putting on a basic T-shirt?
Sometimes certain clothing items can be picked together but result in one not showing.

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@BomicoJoe Could you please provide more information on this such as screenshots or video, and also what other clothing items you’re trying to use with the scarfs.

Could you also try this troubleshooting and see if the issue still occurs?

  • Make sure the console has the most up to date OS version installed.
  • Please try manually updating the game and any DLC using the Store/Games & Apps.
  • Remove the Game from Quick Resume
    • Fully close the game
    • Navigate to the Xbox Dashboard
    • Press Xbox Button on controller to open the guide
    • Select My Games & Apps
    • Select More Options
    • Select Remove from Quick Resume
    • Launch the game
  • Try pressing and holding the power button on your console until it turns off, unplug it from the power supply for 10 minutes, plug it back in and see if it continues.
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4

@JetPartySalad Actually it is how @PizzaEnjoyer685 already thought - a combination issue between all these desert scarfs and any outfit.

After further testing the issue is that none of the desert scarfs show with any outfit. They are showing perfectly fine with all shirts and all jackets.

Ofcourse there are outfits with which they cannot show (like the ckickens, dinosaur, dorito et al.). But that is not what I meant.

Almost all of the outfits have no headdress at all and the combination situation is no different than the jackets. E. g. you cannot use the Rally expansion outfits with the Rally expansion desert scarfs. That is why I opened that case.

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