[ANSWERED] Game Crashing on PC to desktop since March update.

Troubleshooting Hub Legacy Troubleshooting Legacy Motorsport Issues
1

The game crashes quite frequently to the desktop, when either backing out of multiple dif menu’s in game as well the game will stall/hang midway between menu’s then crash to the desktop. Window’s is up to date as well as the graphic drivers. Game has been more or less stable for me since launch, but something in this last update makes the game crash to the desktop. Spec’s are also more than enough as the game has run stable for almost 2 years now.

April 4th crash log, still crashing to desktop.

Faulting application name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5c93d18f
Faulting module name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5c93d18f
Exception code: 0xc0000005
Fault offset: 0x0000000001172ed9
Faulting process id: 0x2c88
Faulting application start time: 0x01d4ea92f0d64cf9
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.161.4947.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.161.4947.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Report Id: 561eab2d-cf05-4c08-9535-c3701ddd0689
Faulting package full name: Microsoft.ApolloBaseGame_1.161.4947.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: forzamotorsport7

1 Like
2

Backup & clean registry.

3

Has nothing to do it with it! It’s since the update and I clean the registry regularly.

4

I have same problem; since the update, it will crash to desktop often, usually at end of a race.

Is there a logfile we can review anywhere?

1 Like
5

Yes! I’m having the exact same crash! At the end of a race when I hit “next race” the screen goes black like it’s loading and then the music stops and I get the CTD. I event viewer I see the following:

Faulting application name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5c6c9b19
Faulting module name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5c6c9b19
Exception code: 0xc0000005
Fault offset: 0x000000000150ade7
Faulting process id: 0x27e0
Faulting application start time: 0x01d4df72eb1b4c39
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.158.5297.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.158.5297.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Report Id: ee2e65c0-80be-4d2d-9335-bdf8e901d63a
Faulting package full name: Microsoft.ApolloBaseGame_1.158.5297.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: forzamotorsport7

6

I followed the instructions in this thread:

https://forums.forza.net/turn10_postst110122_My-game-crashed--How-to-report.aspx

The crashreport.xml document they had me send to them contained the following:

7

Same issue. Game drops after I hit quit race or next race.
i7 4770k
16gb ram
GTX1080TI

Started last update

8

I sent the files in; mine was a ‘TDR’ event.

One thing I noticed is that if it CTDs, reboot else the game might freeze for up to 10 secs during race - and then continue with no warning!

All this with a Microsoft game on a Microsoft OS…

9

The game is constantly crashing while either backing out of free play or quitting free play. The game freezes then crashes to the desktop! This needs to be addressed asap, as I can’t get anything done when this is happening with frequency!

10

Sounds like the old crashes I would get, you could try raising your gpu’s TDR delay.

11

Please submit a ticket https://support.forzamotorsport.net/hc/en-us/requests/new so we can investigate further.