[ANSWERED] Forza Motorsport 7 turning off Xbox One?

So I’m not entirely sure where the problem lies as I’m in the Alpha ring of the Xbox Preview and have posted there too.

I was playing Forza Motorsport 7 and suddenly my console shuts down. When I load it back up and select Forza Motorsport 7 the game is exactly where it was (it doesn’t shut down or go back to menu). This happened about 5 times in about 2 hours of play.

The console doesn’t show signs of overheating or anything like that, it just shuts down as if you had done it intentionally. The fact it keeps the game state is very unusual.

Does it happen with any other game?

Not so far but I need to investigate more, played Cuphead and no restarts, ran the YouTube app etc without problem.

Turned out to be the Alpha Ring system update. Did a factory reset on the console and everything is working again now. No restarts while playing Forza.

This has to happened to me 3 times on forza 7… thought it was my power supply but your issue is the same as mine… never happens on other games

It happens to me 3 times when the intro Turn 10Studios intro finish and before show the Forza Motosport 7 title Screen. its defenitely No overheating problem or power supply problem because the game after that runs fine and is stable

This has happened to me too before. It’s only happened once a day but in 3 separate occasions. I’m not part of any Xbox preview club or anything

For anyone who has this issue, before factory resetting your console, try this.

-press start button over game icon and go to manage data
-go to saved data and clear it (only clear from the console, not everywhere!)
-Start the game back up and let it re-sync your data.

Should work after that, I got the issue after I shut my Xbox off mid race and the game would then crash my Xbox. Just cleared the saved data (was only the reserved data and my profile save) and it worked!

If you have experienced this, can you please send me a private message so I can collect some additional information from you? Thanks!