[ANSWERED] Crashing everytime i join Forzathon Live! since update.

Dear PG/T10

Ever since Fortune Island was realised my game like so many others, keeps crashes everytime i go to join Forzathon Live!, started off with crashing every now and then, which didn’t bother me to much, but since yesterdays update(4/2/2019) things have got worse. The 6 times that i’ve tried joining a Live event today (5/2/2019), the second i enter the pink Live! circle my screen will go blank and go to my Xbox dashboard…everytime

Can someone from PG explain why this issues happened and has not been fixed yet? It’s not just me having this issue but i for one am getting fed up with it now, it’s gone on far to long (almost 2 months). It spoils the game for me now and with this and many other issues, it’s getting to the point were i don’t want to play the game any more.

I’ve enjoyed every Horizon game i’ve played upto this point (FH2, FH3) but i’ve never known a game to have so many problems like FH4 does and these problems don’t seem to be getting fixed, which is not on after almost 4/5 months since game the was released.

  1. Sound glitching/Freezing
  2. Live! crashing game (since Fortune Island release)
  3. Roads not loading and coursing cars to suddenly stop dead after going at speed (annoying during racing)
  4. Rewards not working with FH4
  5. Matchmaking not always working
  6. Load times sometimes taking to long.

Now i respect that you listen to us, so can we please get those important things sorted out?

This has been extremely bad lately for me as well, notably over the past few days - I play on an XB1X over a wired 50/25 connection, and and this is the only game (online or offline) which stutters, kicks me from sessions, or loads this slowly.

In particular, the issues I’ve noticed an increase in lately are:

Extremely slow loading into game (~7 minutes [!])
Extremely slow game recognition once loading in, e.g. no skill score, controller vibration, or activity recognition (~3-5 minutes)
Extremely slow menus (~30 seconds to open/load)
Extremely slow vehicle swap and fast-travel times (~1-1.5 minutes)
Significantly slowed texture loading, vehicle reaction times, other racers glitching/stuttering, game freezing, and being “kicked” (booted to homescreen) during Forzathon Live events.

I’ll often start loading into FH4 (either booting up my XB1X or switching from another game) 10-15 minutes before a Forzathon Live event begins (e.g. 6:45-6:50 p.m. for mainland events), assuming 10-15 minutes is more than enough to load a game, pick a car, and either drive or fast-travel to an event. In the past week alone, I’ve missed several #FTL events due to the game not being able to load (in 10+ minutes!), the game not properly registering once I do load, being stuck in menus, or either being kicked or the game freezing as soon as the event begins.

I’m playing this game (and recently purchased some of the previous iterations I hadn’t played) because I enjoy it, but this sort of nonsense is an embarrassment to modern gaming…getting kicked from sessions and deprived of time-gated points necessary to acquire rare items (especially with the non-knockout Wheelspin mechanic that gives 3 pairs of the same pants in a row) is something that isn’t acceptable in 2019.

You can submit all issues, bugs, suggestions & feedback here.

Please attach any screenshot or video capture that you have of these issues

Thanks