So second time this happened now… Managed to sync to 100% but then getting stuck there. Wasn’t in a mood to wait hours so i just canceled and started the game.
I lost my settings, my level, money (kept 6500??) and singel player progress but kept all cars, perks, even outposts!? etc. So now I’m off racing online as LV 1.
Never cancel a sync, even if it appears to be stuck, if you haven’t waited at least six hours. As for the reset:
Emails trigger an autoreply and you may receive a followup response later. There’s nothing else that can be done on the forums.