Quick chat message problem

The quick chat messages works fine in freeroam but when I’m in a online race, when I select down on the D-pad to activate the quick chat, it dose not come up with any options.
Any idea I could fix this?

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Are you on Xbox or PC?
D-Pad on controller or on steering wheel?
Are you using automatic or manual transmission?

For me, when on controller (X1X w/ Elite controller), I have to make sure the steering wheel is off… when using the Logitech wheel, I have to make sure the controller is turned off.
Disabled Anna/NAV
Up is photo
Right for radio
Down for chat
Left for telemetry

When using a manual transmission, I sometimes have to reset the previously saved configuration.

I’m on PC

I use a custom Control scheme than the standard presets