I received a message stating that my Gamertag has been banned. What did I do wrong?

[Mar10tch1]

So I got a message saying I had a 160h (week) long ban on Forza but absulutely no explanation except saying refer to terms and conditions (yes which part?!?).

Upon looking at the section ‘I received a message stating that my Gamertag has been banned. What did I do wrong?’ on the page http://www.forzamotorsport.net/en-us/support it states:

All Forza games including Forza Horizon and Forza Motorsport 4 have the ability to enforce adherence to fair play through the use of game-specific bans. Bans are specific to a player’s profile, so changing a banned player’s gamertag does not eliminate a ban. A player can be banned from Forza independently of other Xbox LIVE enforcement actions. It is possible to be banned from these games, but still be able to use Xbox LIVE and play other games online. Single player gameplay, online features not related to the ban, and accessing Season Pass and DLC are not affected by bans and still accessible to banned players. A message explaining the details of the ban will appear when attempting to access the impacted feature. Players banned due to hacking or mods will receive a connection error when trying to access online features and a message explaining the ban will be available in the message center, accessible from the pause menu.

Generally players are banned for repeated demonstrations of offensive behavior, cheating or unfair play. Players can also be banned for accessing content licensed to a banned profile. Examples of unacceptable behavior include:

• Violating the Xbox LIVE Terms of Use
• Violating the Xbox LIVE Code of Conduct
• Cheating or griefing in online games, such as intentionally crashing into other players
• Playing on a hacked or modified a console or profile
• Sharing a console or content with banned profiles

Offenses will lead to a temporary, or even permanent, ban from that feature. An offence that involves hacking or using a modified console will always result in a permanent ban that blocks access to all online features of the game.

There is no appeal process for bans.

Questions about the banning policy are prohibited on the forums or Auction House. Any discussion of these matters should be directed via EMAIL ONLY to Turn 10 at forzafb@microsoft.com.

I have emailed forzafb@microsoft.com MULTIPLE times to try and get a reason for the ban but have not yet received a reply. I have also contacted XBOX Live Support but they could not directly assist but promised they could not do much except chase up Moderators for Forza (T10?!?). Since no reply to my emails as per instructions on the support page, posting this to get advice on what next steps I can follow to ensure I get an answer to why I was banned so I can avoid a repeat in future at my perile.

Thanks in advance for your help.

[Snowowl]

The two parts:

(1) you illegally modified the livery outside the scope of available colors, and attempted to sell the item.
(2) you were crashing racers intentionally (bad sportsmanship, unacceptable).

Your ban is actually 168 hours (7 days x 24 hours) from the time it was placed. The timer in the message counts down.