Friend's seasonal playlist not saved

From about 1 PM today, my friend and I were working on getting lots of points on the seasonal festival playlist.

A few minutes ago, he was at 45 points, had the Lynk & Co, and had won a Pagani Huayra BC from a wheelspin.

His game crashed, and now his playlist is displaying 26 points (as shown), and he has lost both the Lynk & Co and the Pagani.

Is there anything that can be done?

His gamertag is ToastedBean#4800

Same happened to me. Was playing and did 21 points for the AMG GT Black Edition in the season and get on 2 days later and hop on and I got reset back to 6 points after that week was over and it took the car from me. Tried to contact support about it but still no reply. Sucks it happened as well cuz I was really hype for this car and at this point dont wanna play the game until its a earnable reward again since support wont help. Would like to see something done since its clearly a issues that happened to players that isnt our doing.