I’ve just made a most on reddit but I thought it might be a good idea to post it here too.
To reiterate I’ve just installed windows on my PC along with FH4 but am unable to launch the game due to the error FH501:
dxdiag shows:
I know a few people have had this before, but not generally with newer hardware, anyone aware of a fix?
I’ve tried the basic stuff like reinstalling drivers and resetting FH4.
i had this a long time ago
i had to disable my onboard graphics card…which wasnt getting used
iGPU is disabled via BIOS.
what graphics card do you have? if you have an older AMD (pre-GCN) then is not dx12 compatible
6800 XT, you can see it is DX12 compatible via dxdiag shown in post.
Can you run other DX12 reliant games on this system? Horizon 4 isn’t the only game that has had issues with that GPU and DX12 in games…World of Warcraft is another that has had issues.
How did you install Windows (assuming it was a reinstall)? Was it a clean install from a bootable USB stick (downloaded from Microsoft) or was it the reset function within Windows? The reset function doesn’t always delete everything and can still be problematic.
The alternative is to either reach out to AMD to ask for advice or the manufacturer of your specific GPU
I’ve never had any previous problems on this system with DX12, on this specific windows install I tested Battlefield V on DX12 and had zero problems
This was a clean install on a brand new drive via USB, I haven’t had windows installed on it for a few months as I am primarily a Linux user.
I’ll contact AMD support but I very much doubt they’ll be able to do anything.
[Mod Edit - thread merged - MM]
Hello there,
Every time I try to launch Forza Horizon 4 I get a pop up saying the game is unable launch because your graphics card does not support DX12 with error code FH501. See hardware specs at the bottom of page.
After receiving this error I did the basic troubleshooting, uninstalling/reinstalling graphics drivers, ran DXdiag, double checked my BIOS clock speeds, tried to repair the game, uninstalled and reinstalled game, checked event viewer, log files, and ran a mem test. No errors were found and everything was set correctly.
I decided to buy it on Steam hoping to bypass this error and technically yes… I did. However, the game runs at 5FPS on title/home screen and will not load into game. However, the game never crashes. One thing to note, in task manager my CPU is running at 89% and my GPU at 1%, however the task for Forza says its using 100% GPU. My CPU doesnt support integrated graphics and there is only the 6900XT in device manager.
Please note, all other games run perfectly fine on this system.
Xbox support said other people with this GPU are having the same issues? Does anyone know a fix?
Windows 11 21H2 22000.132
Hardware Specs:
CPU: Ryzen 9 5950X
RAM: 64GB 3600Mhz
GPU: Radeon 6900XT
SSD: Samsung 750 Evo M.2
Thank you for your time.
nvm