Crashes when trying to load games

Troubleshooting Hub Legacy Troubleshooting Legacy Motorsport Issues
1

Forza 7 keeps crashing whenever trying to load into a race

Faulting application name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5d3a447d
Faulting module name: ForzaMotorsport7.exe, version: 0.0.0.0, time stamp: 0x5d3a447d
Exception code: 0xc0000005
Fault offset: 0x00000000011881df
Faulting process id: 0x28bc
Faulting application start time: 0x01d560584f847b28
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe\ForzaMotorsport7.exe
Report Id: 82580553-630f-4577-963f-1c5ffc80cf33
Faulting package full name: Microsoft.ApolloBaseGame_1.174.4791.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: forzamotorsport7

Specs
CPU: i7-9700k
RAM:16GB
GPU:2700

2

Hello,

In order to effectively track and process support issues, we will be locking and directing all Support posts to the Support Site.

For Community Support, please visit https://support.forzamotorsport.net
Our current hours of operation are Monday - Friday from 6:00am-3:00pm PST / 9am-6pm EST
Posting in the Forums is not submitting a ticket.

You can find more information here: https://forums.forza.net/turn10_postst132742_Read-First–How-to-contact-support—Updated-July-26th–2019.aspx

Thank you!