Banned for no reason

[CEKPETHO_BCE]

Just turned in Horizon 3 after not playing for a few days and got a message saying I was banned.

I have not used any exploits or “trainers” as I keep seeing them being called. Haven’t even really used auction house since non VIP auctions started being listed alongside VIP auctions and not at the end of VIP auctions.

I’ve also had about 10 million worth of unclaimed credits in the auction house from sales of HE cars and now I can no longer reclaim it.

Could any of the mods provide the reason for the ban or unban me? This is ridiculous. I’m seeing tons of posts about people being banned. What gives?

[CEKPETHO_BCE]

Also, could somebody kindly point me in the direction where I could get a refund. After owning every Forza since FM2 (except FM5) this will be the last one I buy.

[Nexxus1705]

@CEKPETHO_BCE

Also, could somebody kindly point me in the direction where I could get a refund. After owning every Forza since FM2 (except FM5) this will be the last one I buy.

Good luck with that.

[ManteoMax]

Refunds need to be processed via your retailer or Xbox Support.

@ManteoMax

Bans
Players may encounter a pop-up message indicating that they are “Temporarily banned from this feature” in multiplayer, Auction House, etc. The in-game Message Center will show the length of the ban and direct the user to Forzamotorsport.net. The purpose of the message is to remind players of the Code of Conduct and Terms of Use for both Forza and Xbox Live. Common ban reasons include intentional wrecking and inappropriate car designs (profanity, drugs, sexual themes including ‘Free Candy’ etc). Tampering with software and hardware results in a permanent ban: “Our monitoring systems are built to detect cheating and are actively targeting programs such as the “Forza Horizon 3 trainer.” Players who are caught using these programs while playing Forza Horizon 3 will be subject to a non-reversible permanent ban from online play in the game. We do this to help advance our goal of providing the best possible game experience for the vast majority of players who want to enjoy Forza Horizon 3 the way it was meant to be played.”^ Discussion of bans and enforcement issues is not permitted on the forums; you may email the developers at forzafb@microsoft.com which will trigger an autoreply with no guarantee of an individual response.