[ANSWERED] Game Is Unplayable/Consistent Crashes Before I Can Enter The Game

I bought this game yesterday and I have spent almost all of today trying to make it work. First off here is my computer spec:

Processor: AMD Ryzen 5 1400 Quad-Core Processor, 3200 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM): 8.00 GB

Total Physical Memory: 7.90 GB

Available Physical Memory: 4.40 GB

Total Virtual Memory: 24.7 GB

Available Virtual Memory: 16.1 GB

Page File Space: 16.8 GB

Graphics Driver: AMD Radeon ™ RX 570
Adapter Type: AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Driver Version: 24.20.11020.5002 (Note this is the most up-to-date version, as much as I update it from Device Manager it will not update more than this)

I already understand that my computer’s capabilities do not allow me to run the game at the highest settings however I DO know that the game SHOULD be able to run on Medium-Low settings.

The game consistently crashes, every time, at the loading screen after you hit continue. You know, the screen with the controller map? I get to that loading screen and it crashes.

I have tried everything I could find. I have re-installed, I have updated my drivers, I have rebooted my computer more times today than ever, I have run the benchmarking tool (which grey screens and than crashes about 3-5 minutes after reaching 100%), I even adjusted my Virtual Memory or whatever.

The menu and everything loads up fine, that little cutscene of the guy driving along through the seasons plays seamlessly (and makes me REALLY want to play the game).

Please help me, I’ve done so much searching today that now YouTube keeps wanting me to watch FH4 videos and it’s making me sad cuz the game looks SO cool. I know this computer should be able to handle it, a lot of different tech guys have told me when I asked them, as well as that one website where you can download the software that checks if you meet the minimum requirments to run the game.

Also, please excuse my naivity, my knowledge of computers stops at being able to install custom sprays into TF2…

Hello,

Could you please submit a ticket on our support site so we can assist?

Thanks