Accidentally removed a car - any recourse?

Forza Horizon Forza Horizon 5 FH5 Discussion
1

In a moment of brain fade I accidentally removed one of my best racers. Is there any recourse? Any point in trying to open a ticket for it?

2

It once happened to me too but i did not had to open a ticket.

I wanted to remove from favorites the 22B (it’s not on autoshow) and instead of that i accidentally removed it from garage. Not sure if i was just incredibly lucky or the game somehow ‘‘read’’ it was missing from my garage but it actually came from a wheelspin but after hundreds of spins.

3

So Forza Support has responded to the ticket I submitted, and there is no recourse. Here’s the main body of their response. And of course, there was a confirmation dialog and, of course, I clicked through it without thinking, as I suppose most people would do.

Thanks for contacting us. I wish I had better news for you, but unfortunately we do not provide compensation for the following because there is a verification prompt you must go through to confirm on most of these. (There is no confirmation prompt for vouchers.)

  • Cars that were lost due to accidental deletion/listing
  • Cars that are gifted on accident
  • Gifts or vouchers that are redeemed
  • Cars that were purchased by accident
  • Restoring Barn find cars.
  • Cars that are sold on accident
  • Removed or deleted gifts, messages, or cars.
  • Removed car liveries, designs, or tunes
  • Removed gift car liveries.

We do not guarantee any player to player car sales.

4

(content deleted because I made support sad)

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5

Solved!
Move along, nothing to see. Literally.

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6

Filled ? Yes. I guess. In that they answered the “question”.

Happy ? No. Basically answered it wasn’t a bug but on purpose. And that was it. No reason why. Nothing even skirting the possibility of remorse or an apology for such a move without any heads up or notice. Almost like, “Hey, you weren’t supposed to notice, or complain if you did.” But at least they didn’t just fire off the standard automated “Solved !” at me. Progress ?

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7

I have to say that Forza has been quite responsive in the few interactions I’ve had with them. They responded to this ticket in literally hours, and in my few previous issues in no more than a day. This is better than I ever would have expected for a game that has somewhere in the neighborhood of 20 million players.

Fortunately, in this case, it wasn’t an irreplaceable car - a Ferrari F355 Berlinetta, one of my favorite road racers, although not my fastest. I picked up a stock and never-driven replacement at the auction house for a good price, loaded it up with my tune, ran a few races to recover the money I spent on it, and was good to go before evening. Of course, I still had to storm around in the desert for a half-hour or so earning back the skill points I had to spend on it. Lesson learned.

So I have no complaints about this one. Yeah there was a confirmation dialog, but like most people would do I clicked through it without thinking. My own fault, so I can’t blame Forza - they gave me my chance and I blew it.

8

You do realize these are not real cars, right?
You won’t find rust on the frame or water damage under the carpet or mouse droppings in the glove compartment. The previous owner(s) also didn’t leave questionable stains on the upholstery or burnt the clutch to within a micrometer of its life.

So “never-driven” is meaningless unless you have OCD with odometers and “all” miles being “your” miles.

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9

If one is annoyed by FH gifts with “unknown” as 1 owner, does that count? Few of us have the must be the first owner issue.
Fortunately those are few. OCD a pita :rofl:

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10

First owner, wish there was the production run numbers

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11

Like Ferrari. One of 750. Which can also be 1 of 780.
Of the original 36 cars, only 43 remain :man_facepalming:t2::rofl:

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12

You mean like the stats in FH5, “Your rare car is #86 out of 56”?

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13

Well, to be fair, there are far more Hemi cars out in the wild than were actually produced. People still try to sell them as “original”…

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@PacyFire, if it means something to me, that’s all that matters. Don’t waste your time dissing me; it makes you look kind of snotty and unpleasant.

15

The whole rarity of production numbers would mean something if the auction house actually worked properly. And you could set any price, any reserve price, set your own buyout price (if you want a buyout), and if th auction would roll on as long as bidding was active.

Then a car with a low production number might actually have some intrinsic value within the game.

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16

Small confession. One of my personal goals for Horizon 5 was being the original owner of all my cars. It’s why I carry on so much about that elusive Peel Trident. I would never have imagined that such a small car could cause so much pain to my OCD.

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17

I also removed a hard-to-find car, even though I have proof of accidentally removing it, I don’t know if it is possible to retrieve it. I tried performing alt + F4 and hope that the game won’t save but that didn’t help. Now just looking if it is possible or not.

18

There is something you can do in the future if it happens again.

Pull the plug on the internet on the device you are using immediately. Shut down the game.
On a second device (xbox/pc) there are 2 options.
1: If you don’t have a save, or recent save, start the game up and let it update your save.
2: If you have a recent save already, disconnect the device from the internet and load the game. Once loaded reconnect the internet.
Once its loaded check if the content is there or not then close the game and let it idle while connected to the internet.
Give it a bit of time, I would suggest 15 minutes or more then start the game and disconnect the second device from the internet.
Load the game on the first device and it should load the current save from the second device.
If it fails your can repeat from second device.

You will likely loose progress doing this but at lease you may be able to roll back a bad save. I learnt this the hard way when Microsofts servers got a bad save somehow and EVERYTHING was gone. Fortunately my xbox had been in game within that week so I loaded the game with no internet, checked my content and then connected the internet. Fortunately it had saved the older version and then updated to a good save. I’ve had this happen in Horizon 4 and 5…

As far as I understand the ToC for the game, this shouldn’t violate anything as its just a rollback on your own devices of your own save (I’ve seen it done by accident), but use at your own risk/discretion.

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19

can’t see a reason for it being against rules; if you have saves that are not the same, eg, by playing offline on a different box, there’s little option but to ask which save you want when it works out there’s a clash

I’ve done that on a couple of occasions

I am of the opinion they could improve matters; the final screen on a gift shows a complete breakdown of what is happening, which is great, but for auction listings and car deletion the final screen does not do this, it blurs the background, and I feel a twang of anxiety every time I see that screen - “what if I made a mistake and am on the wrong car?!” - so back out to check I really am on the right car (did the wrong thing once before)

so, improve the interface please