Tier upgrade

I recently went from tier 3 to tier 4and they awarded me 300,000 tokens. As I went to collect them from the messages in forza 5 home. It said it could take 4 hours before tokens arrive and its been 2 weeks. Any suggestions

Shut your console down completely by holding the console power button until the console shuts down. This will clear the console’s cache and may help spur the in-game message you’ve been waiting for.

Also it’s credits, not tokens. Just to clear up any confusion.

I did everything and still nothing