Super Trofeo rivals prize car not downloadable for family member

Capt_Nice · March 15, 2016, 2:27am

We both set clean laps and both were messaged that the car was available but only I, the main user, am able to see the prize car.

kolodny · March 15, 2016, 3:30pm

You still need to download the car on the other account from the inbox

Capt_Nice · March 15, 2016, 10:26pm

Does not download. Tried restarting the console. No difference.

talby71 · March 15, 2016, 10:46pm

Did you try a hard reset not just turning off and on

Capt_Nice · March 17, 2016, 1:16am

Did both hard reset and pulled the plug for 10 seconds. Neither Week 1 or Week 2 cars will download. Selecting and pressing A does nothing.

TheRosieMac · April 16, 2016, 4:27pm

Ten seconds probably isn’t enough. See this quote from Snowowl in the Thread before this one:

Snowowl:

Try doing a system reset (hard boot) as below:
1 – from the Dashboard, out of all games, hold the X button on the front of the console down until it shuts the system down.
2 – Disconnect the external power from the wall plug (or at least disconnect the wall-side connector on the power pack itself).
3 – WAIT until all power drains from the external power pack (no light, either white or dull orange showing on the pack), then remove the PSU-to-Console connection from the back of the Xbox One.
4 – After about three minutes, reconnect the plug to the console followed by the power supply to the electrical outlet.
5 – Restart the console in the usual manner, i.e., either with the controller or a short push on the X button on the front of the X1.
6 – WAIT until the console self-checks and fully boots to the Dashboard before attempting anything.

If you don’t disconnect the external power pack and let the power completely drain out, the system is still retaining “old” stuff and not resetting. If there are any updates (system or games) following the reset, let them complete 100% before attempting to play any game even if it says “Ready to start” in the downloading queue.

Capt_Nice · March 23, 2016, 1:30am

No resolution? Four cars won, none were able to be downloaded.

f1ddles · March 23, 2016, 5:20am

I have a single account and today I have messages for cars in the ‘message centre’ that do not let me download when I press A. Like PaltryMoney4952 I have reset the console and nothing works. I have the Porsche expansion, would that cause any issues?

Hope someone has a solution before the cars suddenly disappear and cannot be collected.

Capt_Nice · April 16, 2016, 10:53am

My son is still waiting for the Huracan.

funky_dunk_1977 · April 17, 2016, 5:29am

Have you set his privacy settings so he cannot download liveries etc - this also affects gifts.

Capt_Nice · April 29, 2016, 2:13am

He is restricted to age 11 but it is moot anyway as the download option is gone.