since 8 months "Temporarily closed"

Hello there, I´ve got a little problem with my profile. I´m “LabererDagada” and my gamertag seems to be locked or whatever. Since 8 months I can´t visit the shops, didn´t get my XP and Cash for Races and I can´t share my photos or cars. Well, I can drive races and that stuff but I don´t get anything for that. Everytime I tried to open the shop the game tells me that this is temporarily deactivated. Ok then. But after 8 months… I already called the xbox-support in germany for 58 minutes and did everything they told me, but nothing works. At least I know it is my Gamertag not my xbox. So I´m asking the Forum. What´s the problem I just want to play this game.

That Sucks Bro…Also Did u try to gift unicorn cars that could be why

I didn´t hd unicorns for all the time. It was a kind of weired. Suddenly I was blocked do you have asolution? I also tried to contact turn 10. 3 E-Mails and no answer. I really don´t know what to do.