Several Days, still not working ** Found the problem!! - Now working!! - disable Mixed Reality**

Troubleshooting Hub Legacy Troubleshooting FH4 Troubleshooting
1

This is becoming really poor now and the publishers are losing a lot of good will.

I reported the issue within minutes of the demo being released then installed and gave all the specs and emailed in my dxdiag.

Still ZERO updates.

I’ve looked through all the suggestions. I do not have integrated graphics. I can only get the game to play in silence. Have to disable sound or else the game doesn’t run. If sound is enabled the game crashes to the desktop.

Every other game I have including fh3 and fm7 runs fine so it’s obviously a bug with the game.

I wanted to order the ultimate edition but what’s the point in paying a premium to play the game early when it won’t run?

At least an update and acknowledgement of the bug with an Eta would be nice…

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2

It gets even more bizarre… I unplugged my Display port cable and connected my PC to my monitor via HDMI.

The game works! with sound! Unfortunately this isn’t a solution because as it’s HDMI, the performance is poor and only get 30 FPS and no Gsync etc…

I feel I’m making more progress than the developers… any chance of a job!

3

The rest of the world is using HDMI, it’s pretty good

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4

What an obtuse post. The rest of the world is using hdmi and I’m the only one using using display port?

Wow, so all the millions of people using freesync and Gsync technology are not getting any benefit of their investment because they are using hdmi? And they are only getting 30 fps?

Maybe someone should tell them what they are missing out on…

5

He’s just one of those trolls created by one of those snowflakes who thinks he’s entitled to anything.

6

I’m far from a Democrat kid, I voted for Trump.

7

No, YOU are the troll. And I don’t feel entitled to anything. I’m reporting an issue with the game, which is the point of this forum. If you don’t have anything constructive to say or helpful, why post at all? The point of this forum is to post bugs and issues, not to slag people off for reporting them. Mods, can we remove or ban people for trolling like these clowns? Some utter idiots posting here, Wish I could meet these cowardly keyboard warriors in real life and watch them squirm.

8

I kinda liken it to do you want to play the game, or don’t you?

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9

Everyone seems obsessed with 60FPS, It’s like the end of the world if it drops to 59, I’d rather have 30 FPS and sound, HDMI FTW!

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10

Why do YOU only get 30 fps when using hdmi

11

Because I have a full 4k 2k Gsync display (Acer predator xb321hk)

HDMI at that resolution only displays at 30fps and it’s pretty flickery

Also no Gsync.

Therefore displayport is far superior as it displays full 4k 2k resolution with Gsync.

There are many other reasons as well.

Distinct lack of knowledge form virtually everyone posting on this thread. Either trolling or just thick.

12

Have you tried HDMI? I know it’s moot now that you found your issue. To get 60 fps on the one X in fm7, an HDMI cable of version 2.0 or higher is required. 1.4 would limit any game to 30 fps in 4k, it just can’t handle it. But I’m sure you were well aware of that and had you tried an HDMI cable, probably already had a top quality cable.

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13

I’m using windows 10… It works fine on xbox one x

14

Don’t try reasoning with the console players. They won’t even know what gsync is.

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15

Lol, you’re right, it’s almost like they are deliberately trolling, but maybe the others on this thread genuinely clueless!

16

Just noticed the latest update, installed the update to the demo, still EXACTLY the same issue:

Faulting application name: ForzaHorizon4Demo.exe, version: 0.0.0.0, time stamp: 0x5b9c0b50
Faulting module name: ForzaHorizon4Demo.exe, version: 0.0.0.0, time stamp: 0x5b9c0b50
Exception code: 0xc0000005
Fault offset: 0x0000000003990e27
Faulting process ID: 0x42b4
Faulting application start time: 0x01d451fc9f77fe14
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ForzaHorizon4Demo_1.187.963.2_x64__8wekyb3d8bbwe\ForzaHorizon4Demo.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.ForzaHorizon4Demo_1.187.963.2_x64__8wekyb3d8bbwe\ForzaHorizon4Demo.exe
Report ID: ae44b0a0-218d-48a1-90f1-318cb51d9388
Faulting package full name: Microsoft.ForzaHorizon4Demo_1.187.963.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: SunriseReleaseFinal

17

FOUND THE PROBLEM - DEMO NOW WORKING!!

I don’t know how many who are having issues have a Windows mixed reality headset, however disabling this in device manager seems to have done the trick for me.

Why the FH4 demo is the only game / app that won’t run with WMR I don’t know however if this is the only thing I need to do for the game to work, then it’s a small ask…

18

No kidding… Missed the point entirely. Xbox can’t even 4k@60fps this game, so obviously you are talking PC.

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