Save issues and the game norefundable!?

Hello
I have played all the Forza horizon games and loved them all but as I buy this game and I can’t save or play the game. Microsoft is a bunch of idiots and don’t know what’s wrong buy they won’t refund the game. Their is no windows update to do and I have uninstalled and reinstalled the game to no avaeal. Does anyone know a soultion to this problem. Any help is appreciated

What do you mean by you cant save or play the game
The game autobsave every time you leave the festival hub or a house
You really havent provided much info for anyone to work with