Recovery(Recycling) rewards lost

hi,

How I could get back my rewards of more than 9.000.000 credits lost further to bug of Xbox one.

Try a PM to Helios.

No reponse by helios…

Same problem for me…

MP to Helios :

"Hi Helios,

I am a Forza 5 heavy player and I’ve recently encountered some major issues with the game.
After discussing them on forums, I have been advised by the community to get in touch with you directly.

Here is the issue:
When I started Forza 5 yesterday, I was extremely surprised to see that my back-up didn’t show. As a result, I saw the whole game demo, as if I was launching the game for the first time. Then, I was shocked to see my driver level and credits both at 0!!! It looks like my driver level (118) and $4,400,000 credits have been lost/erased?!

I have spent over 70 hours on the game and I have just lost my whole garage. This is especially disappointing as I am taking part in the French championship for Forza 5.

I am sending you here two links to prove my honesty:

  1. I have played over 70 hours - which proves that a level 0 is impossible, as well as all my credits acquired but not spent
  2. My participation in the French championship that demands to run with a car bought on the game as here a GT2 (650 000 credits).

I am not quite sure what you can do about it, but I feel this must be a problem with the cloud saving system. Could you maybe back-trace the log files to a couple of days ago and re-establish my level and credits?

I really hope you can do something about it so I can keep competing in the French championship and keep enjoying playing this game.

Many thanks in advance for your consideration,

Best regards"