I pre order the bundle last week but yesterday i got a mail from microsoft that they cannot make the payment. There is money enough on my account so i dont know whats the problem.
Anyone have the same problem ?
I believe you need to download the game before you can purchase the add on
The game is already downloaded, i have game pass ultimate. That is why i only need to buy the add on.
This is what the mail say,
Thank you for shopping with us on Sunday, September 10, 2023. Unfortunately, we are unable to authorize your Microsoft order of EUR 35.99 with Microsoft account balance.
Choose another payment method to complete your order.
It do not make sense because a few weeks ago i bought a carpass for horizon 5 and tokens for Halo infiniti with the money in my account.
How much is in your Microsoft account balance? Do you have a credit card added to pay for any difference between your account balance and the total cost of whatever you want to purchase?
More then 40€, so more then enough. But its solved, this morning i received a mail from microsoft that the payment is done. So i think there went something wrong with them.
Thanks for the help and advice