My game save file had lost,and i had a ticket about 2 days,but i dont receive a reply

I pre-ordered it at September last year,i love forza horizon,and i spent about 200 hours,i had each week forzathon cars,cloth and all of the wheel cars,level 300-400.200 hours is almost all of my free time to play games,i pay great attention to it,i really need you help,and my ticket number is 21207.Thanks a lot.

Should I continue to play games during this time?I played with my new file for an hour or so.

well they cant bring back your old save since you have overwritten it, it’s up to you whether you play or not, but your old save has definitely gone since you have already played for an hour or so

I’ve answered your DM that you sent me regarding your ticket and message. Thanks.

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