I’m not sure what happened, but my game will not load AT ALL. It started happening after this last update. When I checked my PC, it turns out one of my RAM went bad, I replaced it and still the same problem. I tried playing the game on my Xbox, and the EXACT same thing happens. The game freezes up in the exact same place. Is anyone else having this issue? Is my save corrupted now? I’ve unistalled and reinstalled the game twice, but the same thing happens.
It does the EXACT same thing on Xbox and PC. What is happening to my game? I’ve put way too much time and effort into the game to lose all my progress and extremely rare cars. I need answers
Ticket #20620
Thread is just getting buried, I would like an answer. I know I’m not the only person with a problem, but is there a way I can save my game file in a separate folder and just start from scratch to at least play my $100 game while I wait for someone to get to my ticket? I’m currently missing out on the seasonal exclusive cars and haven’t received a response to my thread on my broken game either. A temporary solution to at least play the game while the real solution is figure out would be appreciated.
It’s been a week with no response from tech support, and now my entire 4 months worth of saved progress is gone. All my extremely rare PO cars are gone, all my wheelspin and forzathon cars are gone, all the annoying emotes and outfits gone, all my tunes I spent hours refining are gone…I’m back to square one. I honestly don’t even want to play anymore, this is ridiculous. And before another person post the stupid link to submit a ticket for this issue, I’ve already done it for both problems (not that it makes a difference since everything is lost anyway).
If you have submitted a ticket, the support team will respond to you when they can with the relevant information.
Have you attached your Dxdiag to the ticket?
I don’t know how to perform a dxdiag (I’m new to the computer side of gaming). I just attached a video of what was happening and old screenshots of rare vehicles I had. The game would just shut down, no warning or bsod, just gray as soon as I press enter to start the game and it would close out. https://youtu.be/MuKF0vw4Tfk
No updated response after the technique support suggested didn’t work. This has been 5 days since the last message from support. I would at least like to get all my rare cars back. I worked hard getting them and it’s nearly impossible to get lucky to find them again.