My ford mustang 2024 is not shown in the garage or in the car collection

I picked up the car from the message center, but it’s not in the garage or in the car collection, pls help me, I can’t send a request for help to forza support



Why can’t you send a ticket to support?

https://support.forzamotorsport.net/hc/en-us/categories/1500002179721-Forza-Horizon-5