is there any support channel or something?

my account is been hacked and banned … i did not use cheat or hacking tool but suddenly my account has been banned
i never seen that they reply to me, since i sent mail to forzafb@microsoft.com or create ticket in support page…
it already pass a month… but still no reply at all…
sorry my bad english…

You can submit a ticket on the the official support site: https://support.forzamotorsport.net