I buy the Forza Horizon 4 and i install it and doesn"t working

Forza Horizon Legacy Horizon FH4 Discussion
1

At 25 December my friend send me a key to activation Forza Horizon 4,i activate the code and I install it…after say me YOU MAY NOT PROCEED WITHOUT BEING SIGNED INTO A PROFILE but i am signed into my profile and I don’t know

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https://support.forzamotorsport.net/