How do I get a refund? Multiplayer isn't working

Like the title says I would like a refund for this broken game with no working multiplayer. I don’t want to wait around for a patch, I paid to play the dam game which is currently unplayable.

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XBL account and purchase issues should be directed to the publisher, which is Microsoft. Here is their page on returns and Terms of Sale:
http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpReturnsRefundsPage
https://commerce.microsoft.com/PaymentHub/Help

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