Help Please

Who is best to contact about my in game issue.

My problem is that I can’t download any of my gift cars yet still havent had my tokens gifted and my tier reward money just vanished instantly??? How do I go about getting the items that I have paid for!!
I have uninstalled the game reinstalled it and so on this is becoming quite annoying.

Salut , a tu essayer de te déconnecter complètement pour ensuite te ré indentifier comme au premier jour ?

Power down the console completely by holding the console power button (not the controller) until the console resets itself. Let us know what happens after that.