Hang's in opening cinematic

I installed the game on my Xbox One console and it worked fine for about a month until my free Gold Live subscription ended. There was a gap in time before I signed up for Gold Live again but I now have an active account. Ever since, the game doesn’t proceed past the garage cinematic. Anyone have a suggestion on how to get the game launched? I’ve reinstalled the game and even restored my console to factory and then reinstalled - same issue. My friend can add his profile to my console and play the game just fine.