Game freezes during loading/intro video screen

Hi everyone,

I’ve been having an issue where Horizon 2 freezes on the introduction loading screen of Playground Games. It will show the cover image no problem, then the trademark screen, and then it will load the Playground Games video about halfway. The seatbelt icon lights up, then the car doors icon starts blinking and then the game freezes entirely. After about 30 seconds, the screen goes black and I’m sent to the dashboard. I’ve tried to reset the cache, I’ve tried uninstalling and reinstalling both the game and all the car packs 3 separate times but to no avail. I never used to have this problem but now I can’t get past it. This is the digital download of the Ultimate Edition from the Marketplace.

Does anyone have any ideas on how to fix this? I’m hoping a game or console update might do the trick, but I’m worried about losing my save file so I’m trying to avoid completely deleting everything if at all possible. I’m not sure if the problem is with my Xbox, but I go to college out of state and use my roommate’s Xbox so I might test to see if happens on his when I get back from my mid-semester break on Sunday. I was having this problem beforehand while on winter break but I forgot to test once I got back. I was hoping the problem might sort itself out while I was gone but alas it did not.

Any ideas are welcome and much appreciated. Also if anyone knows how I can get in contact with either Turn 10, Playground Games, or Microsoft about this particular issue, that would be great as well.

Thanks!

Same thing happend to me.I lost all my gamesave there’s no help from turn 10 you will just have to start again like alot of other people…