Forza Support (Support's ID: W0LFayame) is not answering to my ticket

My ticket ID is #216077 and it has been 2 weeks since i opened a ticket at support.forzamotorsport, website assigned my ticket to support named “W0LFayame” and he is not answering to my ticket properly. I waited 1 week and opened a second ticket as “W0LFayame is not answering to my ticket” and he answered it and asked some log files from me. I sent these files to him and he didn’t even returned to me. Please assign me to another support that can help. It has been 2 weeks! I can’t play the game!

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