I am a long time race fan. This is my first time owning an XBOX and racing Forza5. At first, I found it difficult to race without a tune. Having been used to other games I was lost. I wound up meeting with AMBASSADOR FIGS. He took out time to teach and tune cars as well as teaching to tune. The game is now as enjoyable as I expected it to be. Thank you so much! I love this game and really appreciate a welcoming community of racers and tuners. I can now compete with my racing skills.
Congratulations and welcome to the world of Forza! There are plenty of people who are willing to go out of their way to help a newcomer - good for you in reaching out and finding someone to point you in the right direction. Perhaps you will, one day, be able to pass your knowledge onto a new Forza fan. That’s what community is all about!
Microsoft has an Xbox Ambassadors program. Experienced Xbox gamers and volunteers comprise the individuals known as ambassadors. Their role is to assist others looking for help with anything from Xbox gaming, in general, to specific pointers and tips for specific games.
I’m guessing this is what the original poster is referring to.