For this help Forza ?, a serious problem and I still have no useful answers

Hello, I have a report open 20 days ago, 15 days without a response from Ju1ce_Cannon, a few hours ago they have changed the person assigned to W0LFayame, I still have no answer, what is it for ?, why do I still have the same ?, this is the service forza official ?, have not helped in anything, I have been since April / 9 without being able to use it, with a serious problem, as many of you I have left a good money between the game, pass, expansion, island, vip, etc … ., and not only in this game fh4, as you can see in my profile I’ve been playing for a few years with the same saga fh and fm, and now for a failure of fh4 I have to lose everything (almost a thousand hours in all) for a game saved with a file damaged by connection failure in online game, failure that is very likely to be forced server, since it is the only game that has created problems playing online.
I have worked with the client as a few of you, and you will know that this can not be done
I put you last conversation, by the way game in xbox one s specified in the report opened 20 days ago
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Ju1ce_Cannon
16 days ago
Requests # 32315, # 32468 were closed and merged into this request.

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Ju1ce_Cannon
16 days ago
Can you try Windows> Settings> Applications> title> Advanced Options> Reset for the Store and the game?
Ju1ce_Cannon

forgive my english
Greetings to all, el brujo31