Everything is gone: Level, cars, money... [+HELP]

Hi there.
I was level 80, had more than 140 cars, and was with about 20.000.000 in my account, when I entered Forza 5 today everything was gone! My level, cars, money… I called Microsoft Brazil, but they told they couldn´t do anything. Please help me!
Is there anything I could do? Any e-mail so I can contact Forza Team?

Try sending a private message to Helios ( http://forums.forza.net/turn10_profile17.aspx ). Hope he can help you, good luck!

Email address for T10 support is forzafb@microsoft.com in case if you want to contact them.

Were you cheating? If so maybe you were banned. 20 million seems like alot for someone at level 80 with enough left over to buy 140 cars.

That’s exactly what I’m thinking… Not to discredit the OP but I’m around a level 160 and don’t think I’ve cleared the 20mill mark total… Let alone 20 mill just laying around and that many cars… Something doesn’t add up here…

The same thing has happend to me too , but I was “only” on level 20 and level 17. I was able to get it to work again (but lost it the same day). When I got it to I deleted my local cache save and resynched with the cloud save. I have been trying to do the same again but no success. I hope that you will have better luck the I.

Well T10 sent me 7.2 mil in fm5 and i dont even have it. With that plus raceing you can run up to 20 mil easy. So i dont think he’s doing anything wrong .

Yes if he has been playing the previous Forza releases and been signed up to rewards has also used season passes and been a VIP member 20 mil and a full garage is more than easy to achieve. I started after xmas and now have 103,000,000 banked have every car ever released for Forza 5 including shed loads of special and Limited Edition and a rating of over 170,000. In fact if you include the cash and token award given for being a VIP plus the fact you get double credits for that as well and the rewards programme if your on the highest tier giving you 1,500,000 every month and yes he could have just sat and hardly raced and still have made 20,000,000. Not every player is a cheat and if you do want to lay your hands on cheats go to the rivals leader boards and report and block every leader board cheat you see, there are plenty of them and nobody else is doing anything about them so maybe it’s up to all of us genuine racers to make a stand and use the tools Forza 5 gave us. Lets make sure they never get to play in a lobby with genuine racers but are permanently relegated to wrecker lobbies where all cheats should reside

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First at all thanks everyone…
Second… No cheating!
Only with Rewards and playing. Like DJDemonic13 said I played all the previous versions of Forza, only in rewards won more than 10.000.000. Anyway, if I was cheater I wouldn’t be here…
I wasn’t banned, when i started playing yesterday it showed up that was going to sync(with the cloud) and asked me: one save was from September 4th(if I am not wrong), and the other was with yesterday date. I chose the newer, with the actual date, so it started from 0.
I just would to restore my account where it was or some near date.