Community Update on fixes and improvements - Jan. 11th

Forza Horizon 5 – January 11, 2022 Community Update
https://forzamotorsport.net/en-us/news/forza-horizon-5-community-update-jan-11-2022

We hope you all had a safe and wonderful holiday break! With our teams back in the office, we’ve begun working on game fixes and improving the overall game experience – a process that will continue throughout 2022 and which could not happen without your continued feedback and support.

Here is an update on some of the areas that we’re currently working on with our goal being to roll them out as soon as we can:

  • Accolades - We know players have experienced issues with Accolades not unlocking or resetting and we understand how frustrating this can be. We’re also aware of misleading descriptions that are confusing for players. We’re continuing to work through addressing these and you’ll see more fixed in the next update.

  • EventLab - Based on the feedback we have received from you, our top priority is introducing the ability to save and edit EventLab content post-creation. We’re currently working on this and hope to release in an upcoming update.

  • Festival Playlist - We know the Festival Playlist has been an area of concern for Forza Horizon 5 players. We’re taking the necessary steps to ensure that future challenges and objectives can be completed by all players. In addition, we’re working on a solution to retroactively apply points for bugged Daily Challenges and Treasure Hunt events in Series 1 and Series 2. This will also unlock the “Min, Meet Max” achievement for those who had completed all other events and challenges within a series. Stay tuned for additional details.

In the meantime, we’re aware of an issue that shows the incorrect total value of Series Points earned by some players when viewing a previous Series Playlist. Our team has identified that this is caused by the auto-completion of the Horizon Tour in each season and we’re currently investigating a solution.

  • Wheels - We’re investigating numerous issues around wheel support in Forza Horizon 5, especially for the PC version. These include a crash when closing pop ups or Wheelspins with a Fanatec wheel, missing wheel mapping on the Hori Force Feedback wheel and a lack of rumble functionality that is separate to force-feedback.

We’re also looking into why the handbrake for Thrustmaster and Fanatec models does not work consistently for some users, as well as a specific Logitech wheel issue in which there is no longer any force feedback produced after suspending the title.

  • Leaderboards - We’re investigating a solution to remedy erroneous lap times and high scores being posted to Rivals and PR Stunts leaderboards. This remains a high priority for our team and we hope to introduce new safeguards to tackle the situation around cheating in the future. We don’t expect this to be a quick fix but we’re committed to ensuring the leaderboards are fair and not compromised.

There are many more issues being worked on alongside these. As always, your feedback and input has been invaluable in tracking down and fixing the issues. We want to thank you all for your patience!


Forza Horizon 5 – An Update to the Community

Playground Games
Thursday, December 2, 2021
https://forzamotorsport.net/en-us/news/forza-horizon-5-community-update

Hi everyone,

We want to give you an update on the status of multiplayer issues in Forza Horizon 5. Since launch, we understand it’s been frustrating to play online, whether it’s with your friends or the wider community, due to numerous issues around matchmaking, connectivity and teaming up in Convoys. We hear you and we understand how you feel especially as socialization in Forza Horizon is an important aspect of the game.

Below are the multiplayer issues that we’ve heard are most prominently affecting you, and what we’re doing to either improve or fix them. We are listening to your feedback and reports, and our next update will be the first step in addressing these issues, with more fixes coming in the next few updates.

Convoys – There’s nothing more disappointing than going on a road-trip with your friends and seeing them all disappear. We’ve experienced it and it never gets any less of a letdown. With that said, we are actively working on improvements around players erratically disappearing or not being pulled into Horizon Life servers with their Convoy.

Horizon Arcade – These fun, collaborative minigames come to life when experienced with other players, however, we know not many of you have been able to experience them as intended. There is often a much lower than expected player count for Horizon Arcade events and we know that simply isn’t fun. Like Convoys, we’re aware of players disappearing when these events start. We are working on fixes and improvements to resolve both issues.

The Eliminator – Regarding invisible players and players unable to challenge one another upon beeping their horn, we’ve seen your reports and have experienced both issues ourselves. We have identified some issues and are actively working on addressing them.

Horizon Open – We’re aware of an issue that causes Convoy leaders to matchmake by themselves. In general, we are working on matchmaking improvements to Horizon Open to ensure you and your Convoy can seamlessly find other players together.

Leaderboards – We’re aware of bugs that cause erroneous lap times to be posted on Rivals leaderboards and are working on a future update to prevent this from happening. We’re also aware of players using game speed modifiers to boost their scores for PR Stunts and are looking to prevent and remove these impossibly high scores. Cheating, game tampering, and the use of exploits to intentionally gain a competitive advantage ruins the experience for others. While we don’t believe cheating will ever go away entirely, we will continue to release improvements to our games systems to prevent this and take action on those who promote and enable disruptions to everyone’s game experience in this way.

EventLab – We understand how frustrating it is to lose all your progress when building a new EventLab track, arena or game mode. Similarly, we know how difficult it is to craft the masterpieces many of you are known for in just one sitting. For a future game update, we’re working to introduce the ability to save and edit EventLab content post-creation. We’re also aware of XP/credit AFK farms and other types of exploitative events dominating the EventLab menus and we’re working on systems to improve curation so that these events are not surfaced.

While these are only some of the areas needing fixes in Forza Horizon 5 that we know about and are actively working on, we wanted to give visibility on these pressing issues so that you know that we hear you and improvements are on the way. Rest assured, your feedback is being heard as we work to improve the overall Forza Horizon 5 experience.

In the meantime, we’ll be sending all Forza Horizon 5 players 1,000 Forzathon Points alongside the next content update’s release to be used to acquire rare cars, horns, clothing and wheelspins from the Forzathon Shop.

Thanks to everyone for your patience and support. As soon as they have been verified, we’ll begin rolling out the fixes and improvements we’ve been working on so you can have a smoother time exploring Mexico. As always, we’ll let you know once updates are available via our Support Twitter at @forza_support and in-game messaging, and we’ll continue to listen to your feedback to make Forza Horizon 5 an even better experience for everyone.

5 Likes

Well, you can’t say fairer than that. Thanks for (finally) giving us an update.

afaik most positive milestone in FH communication.

Well done MM, I can only imagine that reaching the go for releasing such comm was not a straight easy road.

Are you serious? You released a racing game that you can’t play with a driving wheel because every time crashes. What stupidly mistake you have done? After a month and can’t fix it, really?

1 Like

I need help, it’s urgent! I was talking with the support team and my tickets kept reverting to “Solved” even though they weren’t solved, and last thing they said is “You’re not in our database, therefore we can’t help you” and THAT’S IT.
And now when I try to join the support page I can’t because apparently I don’t exist anymore, please someone help me I have no other way to contact support! I don’t want to lose my game progress again, I worked so hard and got so many things, and now I can’t even access the multiplayer because I was banned?
Not only that, I was completely deleted from Forza database, how, why?
I don’t know, all I know is that I want to get back in the game and play what I paid for.
Nobody is giving me any information about this, I need a feedback, please contact me I’m begging you

I cant even start my game after the update im getting error 0x80070032 in Xbox app and it wont finish the update, worked perfectly fine before update

So, I’ll guess we have to wait another 2-3 weeks before any word comes out when the game will be playable again on Xbox Series X…

Played for 1,5hour, needed to restart the game 5 times. There goes the last bit of fun that was left for this game.

3 Likes

After the release of this update, I’m unable to fully play the game. The game runs great unless I enter my house or festival to upgrade my cars. As soon as I’m done upgrading them and the game auto saves, it won’t continue to play the game. It’ll just stay frozen in the saving screen. Also if I decide to not upgrade my car and just change it for something else, game will freeze upon car leaving house or festival.

3 Likes

12/4/2021
I have been having issues all day today. Every time the game saves in design/pain auto show and or upgrades there is a never ending save. I have to restart the game completely and if I am in the middle of a seasonal event, I have to restart it. This is the first time this has occurred today. I also live in Texas country my internet is not the best but it has not been doing this. I just wanted to bring this to attention in case it is happening to other players.
Console: XBOX series X

1 Like

Can’t join multiplayer it says disbanded?? For connection

I did not have a single crash since the game launched. Today I have constant crashes, like 10 of them so far. Random, either joining multiplayer, joining a solo event, or even right after loading into the game.
I play on PC.

Since the update I’m having loading and saving issues after
upgrades, paint, and auto show. “The Never Ending Save”
I have had to restart the game completely and doing so I have had to start a festival playlist even over 6 times. The update kind of ended up being like an iOS update where it just makes everything slower.

For me when racing, the map goes completely white and immediately freezes. Today in less than an hour had to restart the game at least eight times. Unacceptable.

my game quits automatacilly just after the loading screen at its loading, so its unplayable on pc and on xbox one x its unplayerbly sluggish.

Now it works, had to end xbox for the game to load and sign out and in again

game puts traction control on after do a race or dirt race when i change diff to average or above average even though i never use it and it fixes itself when i change the driavtar diff to unbeatable.

in the eliminator getting emiminated by an invisible car is not fun.

edit 25/12/21, this seams to me to be fixed, thanks playground games.

1 Like

Just lost my save files after uninstalling the microsoft store client =(. I should’ve dug at least a little with a google question, if uninstalling would be wise without backing anything up. Tried doing a system restore and… alas I have no idea what I"m doing. Had about 300m, 4XX/5XX cars. God I’m going to miss that start on a fresh game. Thank you all for your awesome work, even this set back has my chin held high with how beautiful the games been when it was working as intended. <3 <3 <3

1 Like

I love the game, and have put many hours into it. I sure do appreciate having to completely re-installing the game after this update was rolled out. Went to open the game, was met with an update notice, once it started updating i realized that it was 102.5gb. So upon it initiating the update on it’s own, it has also managed to uninstall just to re download.

Today we published the following blog article. See the PLEASE READ pinned thread for continued troubleshooting.

Forza Horizon 5 – January 11, 2022 Community Update
https://forzamotorsport.net/en-us/news/forza-horizon-5-community-update-jan-11-2022

We hope you all had a safe and wonderful holiday break! With our teams back in the office, we’ve begun working on game fixes and improving the overall game experience – a process that will continue throughout 2022 and which could not happen without your continued feedback and support.

Here is an update on some of the areas that we’re currently working on with our goal being to roll them out as soon as we can:

  • Accolades - We know players have experienced issues with Accolades not unlocking or resetting and we understand how frustrating this can be. We’re also aware of misleading descriptions that are confusing for players. We’re continuing to work through addressing these and you’ll see more fixed in the next update.

  • EventLab - Based on the feedback we have received from you, our top priority is introducing the ability to save and edit EventLab content post-creation. We’re currently working on this and hope to release in an upcoming update.

  • Festival Playlist - We know the Festival Playlist has been an area of concern for Forza Horizon 5 players. We’re taking the necessary steps to ensure that future challenges and objectives can be completed by all players. In addition, we’re working on a solution to retroactively apply points for bugged Daily Challenges and Treasure Hunt events in Series 1 and Series 2. This will also unlock the “Min, Meet Max” achievement for those who had completed all other events and challenges within a series. Stay tuned for additional details.

In the meantime, we’re aware of an issue that shows the incorrect total value of Series Points earned by some players when viewing a previous Series Playlist. Our team has identified that this is caused by the auto-completion of the Horizon Tour in each season and we’re currently investigating a solution.

  • Wheels - We’re investigating numerous issues around wheel support in Forza Horizon 5, especially for the PC version. These include a crash when closing pop ups or Wheelspins with a Fanatec wheel, missing wheel mapping on the Hori Force Feedback wheel and a lack of rumble functionality that is separate to force-feedback.

We’re also looking into why the handbrake for Thrustmaster and Fanatec models does not work consistently for some users, as well as a specific Logitech wheel issue in which there is no longer any force feedback produced after suspending the title.

  • Leaderboards - We’re investigating a solution to remedy erroneous lap times and high scores being posted to Rivals and PR Stunts leaderboards. This remains a high priority for our team and we hope to introduce new safeguards to tackle the situation around cheating in the future. We don’t expect this to be a quick fix but we’re committed to ensuring the leaderboards are fair and not compromised.

There are many more issues being worked on alongside these. As always, your feedback and input has been invaluable in tracking down and fixing the issues. We want to thank you all for your patience!

2 Likes

I submitted a support ticket pertaining to my controller disconnecting, and here’s the email I got back:

“The Forza Support and Safety team assists with in-game issues. Unfortunately, we are unable to assist you with this issue since it is not in-game. If you feel you have an in-game issue, please submit a new ticket with the proper ticket form that pertains to your issue.”

It’s not an in-game issue? Are you guys having a laugh? If it wasn’t an in-game issue, I wouldn’t have submitted a ticket.

Then it went on to give me the usual troubleshooting steps, which I had already explained that I had tried.

What a waste of money this game was. I mean if there’s a problem on my end (which I admit there probably is) surely, as a paying customer I’m entitled to support, when the product I paid for is causing issues? What a strange way to run a business.