Cloud problems

I got a message last night that my cloud was out of sync. This happens every once in a while because I have three Xboxes that I flip my cloud save around on (at least thats my guess). I decided my main Xbox was probably the right game save so I told it to restore that one to the out of sync cloud.

Was I not supposed to do that? If I pick the wrong latest save does that constitute tampering or violate of TOS?

Anyone know what a reasonable turnaround or customer service response is from I’m seeing all of these horror stories and am starting to wonder if I’m going to have to find a new racing videogame.

your distraught but loyal customer,